FREQUENTLY ASKED QUESTIONS
GENERAL
Will sold-out items be restocked?
Yes, we do restock sold-out items! To stay updated, please subscribe to our newsletter and regularly check our social media accounts for restock announcements.
Are your products unisex?
Yes, many of our products are designed to be unisex. Check individual product descriptions for specific fit details.
SHIPPING
Which countries do you ship to?
We currently ship to the UK, USA & Canada. Please enter the correct, full address, including your postcode/zip code, city, and county/state, to ensure smooth delivery.
How much is shipping?
We offer free shipping on all orders.
Can I change my shipping address after ordering?
Yes! If your order hasn't shipped yet, we can update it. You have 24 hours after placing your order to make changes. Please contact us ASAP at... with your new shipping address.
When will my order arrive?
If product is in stock ready to ship:
- UK orders will arrive within 2-3 working days from the dispatch date.
- International orders will typically arrive within 6-10 working days from your dispatch date.
When will pre order items arrive?
Production begins once we reach a certain order volume. Pre-order items typically ship 3 to 4 weeks after ordering. The estimated shipping date is on the product page and in your email confirmation, and you'll receive a notification when your order is on its way.
How can I track my order?
Once your order has been shipped you will receive an email with a tracking number.
REFUNDS/EXCHANGES
Can I refund/exchange my items?
We provide refunds for unused faulty or damaged items returned within 14 days of receipt. We may charge you a refunding fee depending on location. Items must be in their original packaging. We do not offer exchanges; if the size is incorrect, we'll issue a refund so you can place a new order.
How do I return or exchange my item?
Please reach out to us at... to start the return or exchange process, and we’ll be happy to assist you.
ORDERING
Can I modify my order after it’s been placed?
You can modify your order within 24 hours of placing it. Please reach out to us as soon as possible with the details of your changes
How do I check my order status?
Once your order has been shipped you will receive an email with a tracking number. For more updates, contact us.
How do I know if my order went through successfully?
After placing your order, you will receive a confirmation email with your order details. If you don’t receive it, please check your spam folder or contact us for assistance.
Can I cancel my order?
You can cancel your order within 24 hours of placing it, as we start processing orders the following business day.
SIZING
How do I choose the right size?
We recommend referring to our sizing chart, which provides detailed measurements for each size to help you find the perfect fit.
Are your sizes unisex?
Yes, many of our items are unisex. Please check the product descriptions for specific sizing information.
How can I measure myself for the best fit?
For accurate measurements, use a tape measure and follow the guidelines provided in our sizing guide.
What if I need help with sizing recommendations?
If you're not sure which size to go for, contact us and we’ll help you find the right fit.